Terms of Service

Agreement to Terms

By accessing or using the KeBalance website and services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

Description of Services

KeBalance provides nutritional guidance and educational services, including:

• Individual nutrition consultations
• Personalised nutrition plans and recommendations
• Weight management support programmes
• Nutritional education sessions
• Ongoing support and follow-up consultations

Our services are educational and informational in nature. Please see our Health Disclaimer for important information about the scope and limitations of our services.

User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information about your health status and dietary needs
• Inform us of any changes to your health status or circumstances
• Follow the guidance provided responsibly and at your own discretion
• Consult with appropriate healthcare professionals as needed
• Not use our services as a substitute for professional advice
• Attend scheduled appointments or provide reasonable notice of cancellation
• Treat our staff with respect and professionalism

Booking and Cancellation Policy

Appointments

All consultations must be booked in advance through our contact form, email, or phone. We will confirm your appointment via email or phone.

Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please provide at least 24 hours notice. Late cancellations may affect future bookings.

Missed Appointments

Failure to attend a scheduled appointment without prior notice may result in restrictions on future bookings.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of KeBalance and protected by copyright laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Materials provided during consultations, including personalised nutrition plans, are for your personal use only and may not be shared or distributed without permission.

Confidentiality

We maintain strict confidentiality regarding all information shared during consultations. Client information will only be disclosed:

• With your explicit consent
• When required by law
• To protect the safety of yourself or others

For more information about how we handle your personal data, please see our Privacy Policy.

Limitation of Liability

KeBalance provides educational nutritional guidance and support. We do not provide advice or engage in activities that are restricted to regulated healthcare professionals.

To the fullest extent permitted by law, KeBalance shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services or website.

You acknowledge that nutritional changes may take time and individual results may vary. We make no guarantees or warranties regarding specific outcomes.

Professional Boundaries

Our services are limited to nutritional guidance and education. We do not:

• Provide advice or guidance on health conditions or needs
• Prescribe supplements or other products
• Guarantee specific health outcomes or weight loss

If you have specific health concerns, please consult with an appropriate healthcare professional before making significant dietary changes.

Website Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with or disrupt the website or servers
• Collect or harvest personal information from our website
• Transmit any viruses, malware, or harmful code

Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or assume responsibility for the content, privacy policies, or practices of third-party sites.

Termination

We reserve the right to terminate or suspend access to our services immediately, without prior notice, for any reason, including breach of these Terms of Service.

Changes to Terms

We may modify these Terms of Service at any time. We will notify you of any changes by posting the new terms on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the modified terms.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms of Service, please contact us:

KeBalance

54 Hillcrest Lane, Cardiff CF10 5SQ, United Kingdom

Phone: +44 29 2184 5032

Email: [email protected]